Top 10 Questions

A. LottoDay is an excellent place to play the lotto because:

  • We offer only official lotteries.
  • We offer a safe and customer-friendly online lottery platform.
  • We are transparent in all our transactions and provide full details of your purchase and winnings in your account.
  • We do not charge any hidden fee or commission on winnings.
  • We keep you updated on every promotion and upcoming draw to ensure you're not missing out on any event.
  • We're always available to assist you through our dedicated 24/7 support centre, via phone, Live Chat or email.

A: Buying tickets is a very simple and easy process at LottoDay. To start playing your favourite lottery online, follow these easy steps:

  1. Simply sign up at www.lottoday.net with your valid email address.
  2. Choose your favourite lottery and select a ticket.
  3. Then simply pay by your preferred payment method.

Alternatively, you can deposit funds into your LottoDay account first, under the Cashier page of the My Account section, and then buy your favourite lottery tickets.

A: At LottoDay, we are working on providing exhaustive options to enable our players to deposit money in their account with ease and in real time. Simply log in to your account and go to the Cashier section (in the My Account menu in the top right of the screen) to explore all available options to deposit.

Note that if you choose to directly deposit money through the Cashier to purchase your tickets, the minimum deposit amount is $10.

A: Once you buy a lottery ticket you will receive an email confirming your transaction. When the ticket has been purchased, usually within 24 hours, we will then upload the scanned copy into your LottoDay account.

When you win, depending on the amount won, the winnings will either be transferred to your LottoDay account, or the physical ticket will be sent to you and it can be claimed by you in person.

LottoDay simply purchases the ticket on your behalf and is not the owner of the ticket.

A: You win when the numbers on the lottery ticket you purchased match those of the official draw.

A: When you win, we'll notify you of your prize via email within 24 hours of the publication of official lottery results. You will then receive your winnings into your LottoDay account after any applicable tax has been deducted.

You can also view your ticket and draw details at any time in your account online. In the case of a big win or jackpot of over $600, our dedicated 24/7 customer support team will contact you by phone.

A: When you win, you'll be notified via email within 24 hours of the publication of official lottery results. Your winnings will then be credited to your LottoDay account after any applicable tax has been deducted.

Our dedicated 24/7 customer support team will contact you by phone in the case of a big win or jackpot of over $600.

A: LottoDay does not discriminate against any person based on location or gender and allows people to play on LottoDay as long as they are above 18 years of age. The person signing up on our website agrees to all Terms and Conditions and also declares digitally that he/she is above 18 years of age.

A: Playing at LottoDay is 100% legal and safe. LottoDay not only ensures that all transactions are safe and secure via encryption but also engages only in official lotteries offered by licensed agencies, which provide tickets to be purchased in physical form.

A: Depositing, withdrawing and playing at LottoDay is 100% safe and secure. We use 128 SSL bit encryption to protect your data.

A: LottoDay is an independent and innovative online lottery service, established by an enthusiastic team dedicated to helping people around the globe win the lottery in the most simple, friendly and secure way.

LottoDay offers customers the freedom to choose from 21 top lotteries from around the world. The concept is simple, and so is the process. You simply choose the lottery you wish to play, select your numbers, and we will literally buy the ticket for you, uploading it in your account for you to see and track.

LottoDay bridges the gap between you and your favourite lotteries, providing lotto lovers with the biggest jackpots, latest results, and most important news from the lotto world.

A: LottoDay is not affiliated with any lottery organisations; we are simply an independent, third-party service, which purchases lottery tickets on our players' behalf. We do not operate under the authority of any official lottery body or run a lottery of our own.

A: LottoDay is based in Gibraltar and its support and services operations are based in Bulgaria.

A: Customers from the UK are only able to participate in Group Play lotteries. Players from other parts of the world are eligible to participate in all of LottoDay's listed lotteries, Group Plays and bundles.

  1. LottoDay offers 21 highly popular and lucrative official lotteries across the world.
  2. LottoDay offers a secure and friendly, customer focused website.
  3. Your personal information, safe browsing, privacy and security are our highest priorities.
  4. We are transparent - every transaction, purchase and winnings can be viewed in your account.
  5. LottoDay does not charge any commission when our players win the jackpot.
  6. We keep you updated on promotions and upcoming draws to ensure you don't miss out on an event.
  7. We reward loyalty - the more you play, the more discounts and special bonuses you will receive.
  8. We ensure a smooth and positive experience by always being here for our players through our dedicated 24/7 support centre. LottoDay offers comprehensive and focused customer support via phone, email and live chat.

A: LottoDay welcomes players that are over the age of 18.

A: Yes, as a LottoDay customer you have the flexibility to participate in a global lottery playing experience regardless of whether you are a resident or physically present in the country where the lottery takes place. LottoDay officially provides you the opportunity to purchase tickets in all major lotteries around the world simply via a few clicks on your computer or mobile device.

A: Playing at LottoDay is 100% legal and safe because we offer only official licensed lotteries and ensure all transactions are safe and secure via top of the art encryption.

A: LottoDay connects lotto fans to 21 of the world’s biggest lottery draws through a network of local lottery outlets around the globe. We do not organise lotteries – our agents physically go out and purchase official lottery tickets on your behalf.

Through our site you simply choose the lotteries you want to take part in, select the tickets and numbers you want (or use Auto Pick), and we go out and literally buy the tickets for you. A copy of the ticket will be uploaded into your account.

When you win you’re immediately notified and winnings will be swiftly transferred to your account without us charging you any commission.

A: LottoDay provides a ticket purchasing service, which takes the hassle out of you needing to go out and buy a ticket at a shop or lottery outlet. We therefore charge a commission on each ticket purchased for our players, which is included in the overall price of the ticket.

Once you have purchased a ticket you incur no further costs or charges. So when you win a prize with a ticket purchased through LottoDay, you can rest assured that you will receive the full winning amount without having to pay any further commission.

A: When you win, your winnings will be credited to your LottoDay account. You may withdraw your winnings at any time via a range of withdrawal methods via the Cashier. Don’t hesitate to contact us if you need a hand withdrawing.

A: Yes, we have a call centre fully equipped with experienced and friendly customer support members who are available to assist you with all your lottery queries via phone, email or chat.

A: Yes, since LottoDay only engages in official lotteries, our agents buy actual tickets from licensed vendors on your behalf. Once purchased, a copy of the original ticket is uploaded into your LottoDay account for you to view.

A: Purchasing tickets is a very convenient and easy process at LottoDay. To start playing your favourite lottery online, follow these simple steps:

  1. Sign up at www.lottoday.net with your email address.
  2. Select a lottery and choose your tickets
  3. Pay for your tickets with your preferred payment option

Alternatively, you may wish to deposit funds into your LottoDay account first, under the Cashier page of the My Account section, and then buy your favourite lottery tickets.

A: LottoDay uses the highest safety and security standards for banking transactions and is always committed to protecting players’ data at every level. In order to do so, we use 128 SSL bit encryption.

  1. Once you buy a lottery ticket at LottoDay you will receive an email confirming the ticket and transaction details.
  2. The ticket will be purchased and a scanned copy uploaded to your account within 24 hours.
  3. When you win, the funds will be transferred to your LottoDay account, or you can claim them in person at an official lottery outlet when the original ticket copy is sent to you.
  4. LottoDay simply provides a ticket purchasing service and is not the owner of the ticket.

A: Once you have successfully purchased the ticket, the following will take place:

  1. You will receive an email confirming the ticket and transaction details.
  2. The ticket details will be immediately available in the My Tickets section of your LottoDay account.
  3. The ticket will also be scanned and uploaded into your LottoDay account for you to view.

A: Once you have successfully purchased a ticket our team will buy it from a local official lottery dealer. We will scan and upload the ticket into your LottoDay account within 24 hours so you can view it before and after the draw takes place.

A: Once the draw has taken place the ticket is usually discarded if it is not a winning ticket. If you would like to have a hard copy of it we recommend you print out the scanned ticket.

A: A subscription to a certain lottery will enter you in every consecutive draw of the lottery without you needing to go through the hassle of making a payment each time. There are many benefits of subscribing to a lottery:

  • Aside from making sure you don’t miss a draw, you’ll save time and hassle because the payment is automatically done for you each time.
  • At least every 10th lottery ticket is FREE.
  • You’ll also receive 25 VIP points for each subscription.
  • Tickets will continuously be bought for you but you’re able to change your numbers at any time.
  • You can pause or reactivate your subscription by selecting Active or Not Active from the drop down menu in the My Tickets section of your account at any time.

A: Subscriptions save you time because you don’t need to keep buying a ticket for the same lottery - just subscribe and you’ll be entered into each draw, giving you more chances to win. As well as being more convenient, you’ll also receive discounts and extra VIP points by subscribing to a lottery.

A: Simply select the subscription option when purchasing your lottery ticket (in section 2. Choose Number of Draws) and you’ll automatically be subscribed to the next draws until you choose to cancel your subscription.

Once you’ve selected your favourite lottery and the numbers you want to play, you will be asked to choose the number of draws to take part in, in the section entitled Choose Number of Draws. If you wish to subscribe, simply select the 5th option.

A: The minimum period we offer a subscription for is 4 weeks.

A: Yes, you can choose the number of draws or the number of weeks you’d like to subscribe to.

A: Yes, you can choose to cancel or suspend your subscription at any time by contacting our support team via email.

A lottery Group Play is where a group of players pool their money in order to buy a number of lottery tickets together. The benefit of a Group Play is that it increases everybody’s collective chance of winning and enjoying a share in the prize money. You don’t even need to form your own Group Play because we can find other players and set it up for you.

  • LottoDay buys batches of lottery tickets and selects numbers randomly prior to each participating draw.
  • You simply need to choose your favourite Group Play and buy one or more shares in it.
  • You don’t even need to create a group of players for your Group Play – we find the players and set it all up for you.

A: Taking part in a Group Play couldn’t be easier.

  • LottoDay buys batches of lottery tickets and selects numbers randomly prior to each participating draw.
  • You simply need to choose your favourite Group Play and buy one or more shares in it.
  • You don’t even need to create a group of players for your Group Play – we find the players and set it all up for you.

A: Participating in a Group Play allows you to buy a share in a number of lottery tickets for a fraction of the cost of a single ticket. By taking part in a Group Play you’ll also enjoy better odds of winning the jackpot compared to a single ticket purchase.

A: A Group Play is created with numbers selected at random prior to the draw. Although you cannot choose your own numbers, you still have the option to view the numbers selected in a Group Play before deciding to buy a share in it.

A: Once you have paid for your share(s) of a Group Play, you are not charged any extra. Your shares in the Group Play are independent of the total shares bought so you are only charged and receive prize money based on your own individual shares, regardless of how many shares are actually sold prior to a draw.

A: While winning the lottery is based purely on luck, we offer you different lottery options at LottoDay, which can help increase your chances of winning. For example, playing the lottery using Group Plays and bundles allows you to participate in a much larger pool of tickets, at a much lower cost, so you have more chances of winning. Subscriptions are also available so you never miss a lottery draw, which of course increases your chances of winning.

A: You win when the numbers selected on a lottery ticket you purchased match with those in the official draw.

A: When you win, we will notify you of your win via email within 24 hours of the publication of official lottery results. In the case of a win of more than $600, our dedicated customer support team will also phone you in person.

A: When you win, within 24 hours of the publication of official lottery results we will notify you of your prize via email and credit your winnings to LottoDay your account accordingly. In the case of a big win or jackpot win over $600, our dedicated customer support team will call you in person.

A: No. LottoDay is a very transparent and customer friendly platform for online lottery, and we do not take any commission on your winning ticket. Our revenue comes purely from the sale of tickets.

A: LottoDay is simply a lottery ticket purchasing service, which buys a physical ticket on your behalf in a wide range of official lotteries around the world. We are therefore not the owner of the ticket and provide you with proof of your legal claim to the ticket by scanning and uploading a copy to your LottoDay account within 24 hours of purchase.

Since LottoDay only buys tickets in official lotteries, the draw results are also available to the public. Therefore if you win, the printable ticket in your LottoDay account is enough to claim your winnings from the lottery officials.

A: Winnings of less than $600 will be transferred to your LottoDay account within 24 hours of the publication of official lottery results. From there, you may withdraw your winnings to the account you used to fund your LottoDay account, or you may wish to leave all or part of the winnings in your LottoDay account for future ticket purchases.

Winnings that are subject to local tax will be transferred to your LottoDay account within 15 working days of receipt of the final sum from the official lottery operator.

Winners of jackpots above $600 will be required to collect the prize in person from the official lottery outlet the ticket was purchased from. Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.

A: Winning funds less than $600 will be transferred within 24 hours of the publication of results to your LottoDay account. You may withdraw your winnings to the account you used to fund your LottoDay account or retain the whole or partial winnings in your LottoDay account for future ticket purchases.

All winnings that are taxable locally will be transferred to your LottoDay account within 15 working days from the receipt of the final amount from the official lottery office.

Winners of jackpots above $600 will be required to collect the prize in person from the official lottery outlet the ticket was originally purchased from.

A: If you win a jackpot above $600, you will need to claim your prize in person at the official lottery outlet the ticket was purchased from, however winnings of less than $600 will not require you to travel as they are simply credited to your LottoDay account.

A: LottoDay is required to pay taxes on every lottery win in order to comply with the laws of the country or state where the tickets were purchased. When you win, LottoDay will manage the required tax formalities on your behalf and then credit the net winnings to your LottoDay account.

Please note that LottoDay does not charge any commission or processing fee at all on winnings.

A: Jackpot winners of more than $600 will receive immediate email notification and a phone call from our customer support team. We will coordinate your travel to the official lottery outlet where the ticket was purchased, where you will be presented with the ticket from the local office manager in the presence of the LottoDay team and legal representative. You will then be free to claim the winning funds from the official lottery organisation’s office.

A: Opening an account at LottoDay is extremely easy! As long as you are over 18 and have a valid email address and phone number, you simply need to log onto lottoday.net, click on Sign Up, complete the short form and you’ll be ready to play.

A: Simply log into your account, go to the My Profile page under the My Account section, and edit your personal details.

A: Simply click on My Profile in the My Account menu, then change your password under the Change Password tab.

If you’ve forgotten your password, select the Forgot My Password option from the Sign-In screen to reset your password.

A: You can unsubscribe from our marketing communications simply by clicking Unsubscribe at the bottom of the emails.

A: To close your account, simply email our customer support department at contact@lottoday.net and request the closure of your account.

A: To view a history of all your purchases so far, simply click on My Tickets under the My Account menu in the top right hand corner of the screen.

A: Once you have created an account at LottoDay, you will see all available discounts and deals on the home page and in your My Account section. We will also send you regular emails and updates on exciting discounts, mega draws, custom deals, etc.

Do also feel free to contact our customer support team which is always happy to help you select the right ticket, deal and discount to satisfy your needs.

A: Your satisfaction is our priority. If for any reason you feel that LottoDay has not met your expectations, let us know by calling us on our toll free numbers, via Live Chat or by writing us an email at contact@lottoday.net

A: Depositing in your LottoDay account is very simple. Once you’ve created your LottoDay account and decided on the lottery ticket or Group Play to buy, you’ll be presented with a number of payment options such as credit cards, online wallets and other convenient payment methods.

If you prefer, you can make a deposit first and then choose which lottery tickets to buy. To do so, simply click on Cashier under the My Account section in the top right corner of the screen.

A: Transacting at LottoDay is 100% safe and secure. We use 128 SSL bit encryption to protect your data.

A: At LottoDay we help you by simply saving your preferred deposit and withdrawal methods once you have successfully initiated a transaction. However, you can always go to the Cashier page under the My Account option and add or remove a payment option.

A: At LottoDay, we provide you with as much flexibility as possible, so you can either choose to pay each time you buy a ticket, or deposit money first and then purchase tickets with the funds available.

You’re also able to enjoy the convenience of purchasing tickets for multiple draws and subscribing to lotteries, Group Plays and bundles, which save you the hassle of having to buy tickets over and over again.

A: Transactions will appear in your bank statement with the description of LottoDay or Phoenix Online Services.

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